Showing posts with label forums. Show all posts
Showing posts with label forums. Show all posts

Tuesday, April 13, 2010

ETSY, WE HAVE A PROBLEM

I was waiting for the March weather report to confirm my suspicions regarding the 'low view, low sales' threads that have been overtaking the Etsy forums for the last month or so.  I don 't doubt that some are experiencing a drop in sales and/or views, and that Etsy and/or Google may have changed something that had an effect on this.  The fact is, sales have remained steady with a slight increase, so this tells me that while some shops are definitely noticing a loss, others are noting an increase.

The thing is, I'm betting the ones who have seen an increase in sales and views have no need to come to the forums to find out why.  I think that it's natural for someone to open a shop and expect sales to increase over time.  People come to the forums to either connect with others or to report a problem of some sort, so I feel like this issue is being blown way out of proportion.  Again, not saying that those complaining about a change for the worse are making it up or exaggerating, or that something hasn't changed, simply that the issue isn't as dire overall as the forums would indicate.

An overall observation of the forums shows multiple threads with shops reporting drastic drops in views and sales starting on specific dates in March.  Most, if not all, of the threads contain the same people reporting the same information, but as they drag on, newer sellers are jumping on the bandwagon to report similar findings, some long standing sellers coming to the forums looking for a correlation to their observations of a sudden drop in views and sales, and a fair number of sellers with no real history or data chiming in just in case the reason their listings aren't seeing the kind of views they'd expect or they aren't selling like they thought they would might be the same.

Then you have Rokali announcing that they made no changes on the specific dates in March, and that Google is introducing a change to their algorithm called 'Caffeine' that may or may not be affecting all of this.

Then you have pandemonium again because now all these people who are 'complaining' are just 'whiners' and 'need to take better pictures, write better titles and descriptions and/or go elsewhere'.

Then, LisaJune opens a thread asking for sellers to post if they've experienced this phenomenal drop in sales and views originating on those specific dates in March so that the engineers can look into it.  She get's to 1000 posts and the thread is closed.  Of course, you have that same mix as in the other threads, some with data, some without, and plenty of twitching, head-desking and shiny distraction innuendo.

Then you have a thread started several days after LisaJune's thread was closed.  Wanting to know what the results were from that thread.  Nothing impatient about THIS crowd.  One poor engineer reported that after looking at 20 shops in that list, only 2 showed any drop  one showed a significant enough drop to mention.  Of course, then you have people demanding to know what criteria was used to evaluate this, because we all know that Etsy will just skew the numbers in their favor or even outright lie about it.

Just another day in the forums, there's a problem, people demand answers, they speculate and form conspiracy theories because they don't get answered fast enough, and when they do get an answer they still aren't satisfied because it isn't what they wanted to hear.  And laced throughout it all, like weaving random golden threads in a tapestry, you have your sighing, twitching, drinking, popcorn, pennies, pebbles and snide remarks about Etsy admin's maturity, hipness, intelligence, age and experience.

A few brave souls try to hang on to any kind of positivity they can and share it with the rest and they are shot down like AKA-47s firing on a colorful hot air balloon.  They aren't having any of THAT!  No sireee, there is "A PROBLEM" and there will be no one allowed to look for silver linings and God Forbid that someone else may not be sharing this problem.  Stomp those out immediately, because they are dismissing the concerns of massive hordes of sellers who KNOW SOMETHING IS WRONG!!!!!!!!!!!!!!!!!